Leistungskatalog
SERVICE | STANDARD | OPTIONAL |
Remote 2nd Level Support | – | O |
Remote3rd-Level Support | X | – |
Service Level 8×5 | X | – |
Service Level 24×7 | – | O |
Ticket System | X | – |
Support Hotline | X | – |
Support Integration | – | O |
Service Transition | X | – |
Review Meeting | X | – |
Service Management | X | – |
Request Fulfilment | X | – |
Incident Management | X | – |
Problem Management | X | – |
Change Implementation | – | O |
Service Requests / Standard Change | – | O |
Service Monitoring | – | O |
Patch Management | – | O |
Health Checks | – | O |
Knowledge Management | X | – |
Quality Management | X | – |
Service Reporting | – | O |