Leistungskatalog
| SERVICE | STANDARD | OPTIONAL |
| Remote 2nd Level Support | – | O |
| Remote3rd-Level Support | X | – |
| Service Level 8×5 | X | – |
| Service Level 24×7 | – | O |
| Ticket System | X | – |
| Support Hotline | X | – |
| Support Integration | – | O |
| Service Transition | X | – |
| Review Meeting | X | – |
| Service Management | X | – |
| Request Fulfilment | X | – |
| Incident Management | X | – |
| Problem Management | X | – |
| Change Implementation | – | O |
| Service Requests / Standard Change | – | O |
| Service Monitoring | – | O |
| Patch Management | – | O |
| Health Checks | – | O |
| Knowledge Management | X | – |
| Quality Management | X | – |
| Service Reporting | – | O |